Refund policy

Last updated: January 18, 2026

DULVE RETURN & REFUND POLICY – ONLINE SALES

At Dulve, we want you to love every pour. Because our products are consumable food items, our return and refund guidelines are necessarily different from those for non-consumable goods.

1. No Returns for Change of Mind

As Dulve hemp milk is a perishable food product, we cannot accept returns or offer refunds for a change of mind. This includes, but is not limited to:

  1. Deciding you do not like the taste.

  2. Ordering an incorrect flavour or quantity.

  3. Simply changing your mind after purchase.

If, however, there is a genuine issue with your order, we will resolve it promptly.

2. Eligibility for Refund or Replacement

We will offer a replacement, store credit, or refund (at our discretion) only in the following circumstances:

  1. There is functional damage to the product. That is, the product's safety seal is broken or compromised, or the external packaging is damaged in a way that affects the hygiene, safety, or usability of the product inside.

  2. You have received the wrong item.  You receive a product different from what you ordered.

  3. A quality defect exists.  The product is spoiled, exhibits uncharacteristic odour upon opening, or has a verifiable manufacturing defect.

  4. Non-Delivery. Your order is confirmed but never arrives (subject to carrier investigation).


Cosmetic damage to external packaging, such as minor dents, scuffs, or creases that do not affect the sealed, hygienic condition of the product, does not constitute eligible damage.

3. Return Window & Required Evidence

You have 30 days from the date of delivery to report an eligible issue. To validate a claim, you may be required to provide:

  1. Your order number.

  2. Clear photographs of the product, its seal, the packaging, and the shipping label.

  3. A brief description of the issue.


4. How to Report an Issue

Contact us via email at admin@dulve-in.com with the information listed in Section 3. Do not return any item without our prior written authorisation. Any unauthorised returns will be refused, and we are not responsible for associated costs or lost items.

5. Platform-Specific Returns (e.g., Amazon)

For purchases made via third-party platforms like Amazon, returns may be governed by the platform's own processes. Where a platform-initiated return is for an ineligible reason (e.g., change of mind), Dulve reserves the right to issue only a partial refund or store credit to account for the unsaleable nature of the returned consumable product.

6. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  1. Opened, partially used, or tampered-with products.

  2. Any consumable items where the seal is broken (unless returned at our specific request for investigation).

  3. Products that have been stored improperly (e.g., not refrigerated as per label instructions).

  4. Gift cards, final sale, or promotional items.


7. Refund Processing

Once a refund is approved:

  1. It will be processed to your original payment method within 10 business days.

  2. Your financial institution may take additional time to post the funds.

  3. If you have not received the refund after 15 business days from approval, please contact us.


8. Limitation of Liability

Dulve's total liability arising from or in connection with any order is strictly limited to the purchase price of the affected product. To the fullest extent permitted by applicable state law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Products are sold 'as is'. Dulve is not liable for any indirect, incidental, or consequential damages.

9. Force Majeure

We are not liable for delays in delivery, return processing, or refunds caused by events beyond our reasonable control, including but not limited to carrier delays, natural disasters, or supply chain disruptions.

10. Questions?

We're here to help. For all queries related to returns, please email: admin@dulve-in.com

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