Terms of service

Last updated: January 18, 2026

Overview

Welcome to Dulve. The terms “we”, “us” and “our” refer to Dulve. Dulve operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Dulve is powered by Shopify, which enables us to provide the Services to you. These Terms of Service (“Terms”) together with any policies referenced in them describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 – Our Products

We make every effort to provide accurate representations of our products and services in our online store. However, colours and product appearance may differ slightly from what you see on your screen due to your device, display and settings. We do not warrant that the appearance or quality of any products or services will meet your expectations or be identical to any images or renderings. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Dulve reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Dulve confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Dulve may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address or phone number provided at the time the order was made. Your purchases are subject to return or exchange only in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices in our online store may differ from prices offered in physical stores or on other sites operated by third parties. From time to time, we may offer promotions that affect pricing and that are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store, and to promptly update this information, including your email address and payment details, so that we can complete your transactions and contact you as needed. You represent and warrant that the payment information you provide is true, correct and complete, that you are duly authorized to use such payment method, that charges incurred by you will be honored by your payment provider and that you will pay the charges incurred by you at the posted prices, including all applicable taxes, shipping and handling.

Section 5 – Shipping and Delivery

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual Property

The Services and all content on or made available through them, including but not limited to trademarks, names, logos, text, images, graphics, product designs, video, audio and the design, selection and arrangement thereof, are owned by Dulve, its affiliates or licensors and are protected by intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent, except as may be enabled by sharing features provided through the Services. Except as expressly provided, nothing in these Terms grants you any license or rights under any patent, trademark, copyright or other intellectual property of Dulve, Shopify or any third party. Dulve’s names, logos, product and service names, designs and slogans are trademarks of Dulve or its affiliates or licensors and may not be used without our prior written permission.

Section 7 – Optional Tools

We may provide you with access to tools or features offered by third parties as part of the Services, which we do not control or monitor. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use by you of such tools is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider. We may also, in the future, offer new features or services through the Services, and such new features will also be subject to these Terms.

Section 8 – Third-Party Links

The Services may contain materials from or links to websites, content or resources provided by third parties. We do not control and are not responsible for the content or accuracy of these third-party materials or websites. If you access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your use of any third-party websites or your purchase or use of any products, services or content from third parties. Please review the third party’s policies and practices and make sure you understand them before you engage in any transaction.

Section 9 – Relationship With Shopify

Dulve is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Dulve. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Dulve, including any injury, damage or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Dulve.

Section 10 – Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s privacy practices. By using the Services, you acknowledge that you have read and understood these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information you submit through the Services may be transmitted to and shared with Shopify and its service providers, which may be located in countries other than where you reside. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

Section 11 – Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial purposes. You represent and warrant that you own or have all necessary rights to provide the Feedback and that your Feedback complies with these Terms. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, harmful or otherwise objectionable or in violation of any party’s rights. You are solely responsible for any Feedback you provide and its accuracy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information in or on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 13 – Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services for any unlawful or malicious purpose; to violate any applicable laws; to infringe our intellectual property rights or the rights of others; to harass, abuse, harm or intimidate any person; to send false or misleading information; to transmit unsolicited advertising or spam; to upload viruses or malicious code; to attempt to gain unauthorized access to any systems or networks; or to interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable or terminate your access to the Services if we believe you have violated these Terms.

Section 14 – Termination

We may terminate or suspend your access to the Services at any time, without notice, for any reason, including if we believe you have violated these Terms. You will remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive termination will continue to apply, including those relating to intellectual property, disclaimers, limitations of liability, indemnification and governing law.

Section 15 – Disclaimer of Warranties

The Services and all products offered through the Services are provided “as is” and “as available” without any representation, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure or error-free, or that any defects will be corrected. Your use of the Services is at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, in no event shall Dulve, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or Shopify and its affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Services or any products purchased through the Services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to the Services or products shall not exceed the amount you paid to Dulve for the product or service giving rise to the claim.

Section 17 – Indemnification

You agree to indemnify, defend and hold harmless Dulve, Shopify and their respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from and against any claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with your breach of these Terms, your violation of any law or the rights of a third party, or your use of the Services.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or rules posted on the Services, constitute the entire agreement between you and Dulve and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter.

Section 20 – Assignment

You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without notice.

Section 21 – Governing Law

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the jurisdiction where Dulve is headquartered, without regard to conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

Section 22 – Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes.

Section 23 – Contact Information

Questions about these Terms of Service should be sent to us at admin@dulve-in.com. If required, we will also provide our trading name, business address, business phone number, business registration number and any applicable tax registration details on our website or order documentation.