Shipping policy

Last updated: January 18, 2026

At Dulve, we aim to make every delivery as smooth as your morning pour. Below is a simple overview of how we ship, how long orders take, and what you can expect once your order is placed.

Order Processing Times

We process orders within 1–2 business days after your order is placed. Orders placed on weekends or public holidays are processed on the next business day. Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Shipping Rates

Shipping rates are calculated at checkout and may vary depending on your delivery location, order size or weight, and chosen shipping method. We may offer free shipping promotions from time to time. When active, these will be clearly displayed on our website and at checkout.

Delivery Times

Below are typical delivery windows once your order has shipped:

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• Standard Shipping (U.S.): 3–7 business days
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• Expedited Shipping (U.S.): 2–4 business days

These delivery timeframes are estimates provided by our carriers and are not guaranteed. Remote or rural areas may experience slightly longer delivery times.

Shipping Regions

We currently ship within the United States (mainland). At this time, we do not offer international shipping. As we grow, we plan to expand our shipping regions.

Tracking Your Order

As soon as your order is fulfilled, you’ll receive a tracking number and a link where you can follow the delivery in real time. Tracking may take up to 24 hours to activate after you receive your confirmation email.

Delivery Issues

If your package is marked as delivered but not received, delayed beyond the expected delivery window, or damaged upon arrival, please contact us at admin@dulve-in.com as soon as possible. Include your order number and any relevant details or photos so we can help quickly.

We work closely with our fulfillment partners to resolve issues, which may include replacement, investigation, or carrier follow-up, depending on the situation.

Incorrect Shipping Information

Please double-check your shipping address at checkout. If the address provided is incorrect, we cannot guarantee the package can be redirected once shipped. You may be responsible for additional shipping fees if the package is returned to us and needs to be resent.

If you notice an error, contact us immediately after placing your order.

Heat, Weather, and Perishability

Although Dulve Original Barista is shelf-stable, extreme heat or weather conditions during transit may occasionally impact packaging or product quality. If you believe your product has been affected by weather conditions, please reach out and we’ll review the issue with you.

Lost or Stolen Packages

Once an item is handed over to the carrier, the package becomes the carrier’s responsibility. However, we will always assist you in investigating and attempting to resolve lost or stolen packages.

If this occurs, contact us at admin@dulve-in.com with your order details.

Questions

If you need help with your order or have any shipping-related questions, you can contact us anytime at admin@dulve-in.com. We’re here to help.